Countrywide Home Loans Website
Situation Countrywide Home Loans website is dedicated to delivering the dream of
home ownership all across America. Based in Calabasas, California, the company
has over 22,000 employees and a loan portfolio of more than $300 billion.
Countrywide now does business in 50 states with international initiatives in
the U.K. and other countries. To get closer to the customer, the company has
established loan offices across the country in strip malls and other
accessible, highly-visible locations. The offices are staffed with
customer-focused people who know the local area and provide customers with
pre-approvals on the spot. JD Power and Associates recently named Countrywide
#1 in customer satisfaction among the largest national home mortgage lenders.*
For Countrywide home loans website, the database is the glue that holds
all of its customer information together and allows it to excel at customer
service. The initiative to expand domestically and internationally created the
need to upgrade. The reality that an increasing amount of Countrywide home loans
website’s business was happening online was another reason why
upgrading was imperative. The decision as to which database to select would be
based not only on cost but also on performance, scalability and reliability.
Countrywide home loans website’s main business is in mortgages but it is
expanding into other areas of banking and insurance. Each month Countrywide
home loans website closes a huge number of loans on the wholesale and
retail markets, but volumes are highly dependent on volatile interest rates.
Lower interest rates create spikes in demand for home mortgages and challenge Countrywide
home loans website’s IT systems. The company required a solution that
offered the high availability needed to meet yet-unseen peaks in volume.
Solution Countrywide home loans website’s existing database system was
built on IBM DB2 UDB v6.1. In a side-by-side comparison Microsoft convincingly
out-performed DB2, leading Countrywide home loans website to decide that
a Microsoft solution would better meet the requirements of the new system. The
complete database portion of the project - including replication - was
implemented in approximately six months, most of which was spent testing
various configurations for replication and Distributed Partition Views. The
database for development and initial implementation was immediately and easily
deployed, with DB2 being replaced in just 2 days.
There are two basic scenarios being addressed by Countrywide home loans website’s
solution. First is the employee-facing application that provides loan officers
with the information they need to originate and track loans. There is also a
set of customer-facing, Web-based applications that allow customers to serve
themselves. Both allow immediate access to all of the information needed to
originate and track the progress of loans by providing visibility into Countrywide
home loans website’s backend database.
Click here to find
Countrywide Home Loans Website
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